Privacy Policy
Last Updated: 08/22/2023
Sabemos que você se preocupa com a forma como as informações sobre você são usadas e divulgadas e agradecemos sua confiança. Esta Política de Privacidade explica como o Revolve Group, Inc. e suas subsidiárias, incluindo Eminent, Inc. (dba Revolve Clothing e também dba superdown), FWRD, LLC e Alliance Apparel Group, Inc. (coletivamente "nós" ou "nosso") coletam, usam e divulgam informações sobre você quando você usa nossos sites, redes, aplicativos, aplicativos móveis, serviços online e outros serviços fornecidos por nós ("Serviços") ou interage conosco de outra forma.
If you are a California resident, please see the "Note to California Residents" section below.
What information do we collect about customers?
Information That You Provide
Registration and Profile Information.
When you create an account, place an order, or request stylist appointments, we ask you for your name, email address, phone number, payment information, billing and shipping address, demographic information, and other information you choose to provide.
Payment Information.
When you make a purchase, we will collect that payment card information. Depending on your chosen payment option, we may use a third-party service provider that handles payments for us and will receive your payment card information.
Communications.
If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Service team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send us, and other information you may choose to provide. We may also record your calls with our Customer Service team to handle your inquiry and for training, research and product development purposes.
Other Information You Chose to Provide.
We collect other information you provide us. For example, when you use a virtual try on feature, we collect and process data from the images you provide through our service provider yRuler, including data that could be construed as a scan of your hand or face geometry. We collect and process this data for the purposes of assisting you in virtually trying on jewelry, sharing with others the images of you virtually trying on jewelry, and deciding whether to complete a purchase. yRuler stores this data on behalf of Revolve for up to thirty (30) days after you submitted an image for this feature. After thirty (30) days, this data is destroyed, unless we or yRuler are otherwise required by law or legal process to retain the data.
Information we collect when you use our service
Location Information.
When you use our Services, we receive your general location information (for example, your internet protocol ("IP") address may indicate your more general geographic region).
Device Information.
We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens.
Usage Information.
To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, the searches you conduct, purchases you make, and the dates and times of your visits.
Information from Cookies and Similar Technologies.
Nós e parceiros terceirizados coletamos informações usando cookies, tags de pixel ou tecnologias semelhantes. Por exemplo, podemos usar tags de pixel para reconhecê-lo e alertá-lo, se você deixar itens em seu carrinho de compras. Nossos parceiros terceirizados, como parceiros de análise e publicidade, podem usar essas tecnologias para coletar informações sobre suas atividades online ao longo do tempo e em diferentes serviços. Cookies são pequenos arquivos de texto contendo uma sequência de caracteres alfanuméricos. Podemos usar cookies de sessão e cookies persistentes. Um cookie de sessão desaparece depois que você fecha o navegador. Um cookie persistente permanece depois que você fecha o navegador e pode ser usado por seu navegador em visitas subsequentes aos nossos Serviços. Por favor, revise o arquivo de "Ajuda" do seu navegador para aprender a maneira correta de modificar suas configurações de cookies. Observe que, se você excluir ou optar por não aceitar cookies do Serviço, talvez não consiga utilizar os recursos do Serviço em todo o seu potencial. Para obter mais detalhes sobre nosso uso de cookies e como desativá-los, consulte nossoPolítica de cookies.
User Feedback.
We receive information about ratings and reviews that you post when you use our Services.
Informações que inferimos
We may derive information or draw inferences about you based on information we collect about you. For example, based on your browsing or purchasing activities, we may infer your purchasing preferences, and based on your IP address, we may infer your approximate location.
Information we receive from third parties
Information from third party services.
If you choose to link our Services to a third-party account, we may receive information about you, including your profile information, and your use of the third-party account. If you wish to limit the information available to us, you should visit the privacy settings of your third-party accounts to learn about your options.
Other third parties.
We may receive additional information about you, such as demographic data, from third parties such as data or marketing partners and combine it with other information we have about you.
How do we use the information we collect?
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Para processar e entregar compras, devoluções e pedidos em espera.
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To send you security alerts, shipping notifications, and other administrative messages, to provide customer support, and for marketing purposes, such as to send you information about products, promotions, surveys, news, and events that we think may interest you.
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To customize our Services and product offerings to present you with tailored content, such as (i) remembering your information so that you will not have to re-enter it during your visit or the next time you visit our website(s); (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of our Services and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities on our website(s);
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To monitor and analyze trends, usage and activities, and improve our Services and product offerings;
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To provide, maintain, and improve our products and Services, including customer service, including to create and manage an account on our Services;
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To record purchases that you have made through our Services;
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To allow you to post comments and communicate with us through our Services, including on our social media pages;
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To facilitate the connection of third-party services or applications, such as social networks;
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To facilitate transactions and payments;
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To protect against fraud and unauthorized transactions, including by identifying potential unauthorized users and/or hackers; and
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For compliance purposes, including enforcing our Terms Of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.
Como divulgamos as informações do cliente?
Affiliates and subsidiaries
We may disclose your information with our affiliates and subsidiaries for any of the purposes described in this Privacy Policy.
Vendors and Service Providers.
Podemos divulgar qualquer informação que recebemos de fornecedores e prestadores de serviços retidos com o fornecimento de nossos Serviços.
Third Party App Integrations.
Se você conectar um aplicativo de terceiros aos nossos Serviços, poderemos divulgar informações a esse terceiro.
Analytics Partners
We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google's practices by going to https://www.google.com/policies/privacy/partners/ (opens in a new tab), and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout (opens in a new tab).
Advertising Partners.
We work with third party advertising partners to show you ads that we think may interest you. These advertising partners may set and access their own cookies, pixel tags and similar technologies on our Services and they may otherwise collect or have access to information about you which they may collect over time and across different websites and online services. For more information about interest-based ads, and to learn about options for opting out of having your web browsing information used for behavioral advertising purposes, please visitwww.aboutads.info/choices (opens in a new tab) or, if you are in the EU,www.youronlinechoices.eu/ (opens in a new tab). Você também pode acessar quaisquer configurações oferecidas pelo seu sistema operacional móvel para limitar o rastreamento de anúncios ou pode instalar o aplicativo móvel AppChoices para saber mais sobre como desativar anúncios personalizados em aplicativos móveis. Algumas das atividades descritas nesta seção podem constituir “publicidade direcionada”, “compartilhamento” ou “venda” sob certas leis. Para saber mais sobre as opções disponíveis para você com relação a essas práticas, consulte a seção abaixo intitulada “Recusar publicidade, compartilhamento e vendas direcionadas”.
Aggregated or De-identified Form.
Podemos disponibilizar a terceiros determinadas informações coletadas automaticamente, agregadas ou de outra forma desidentificadas para diversos fins, incluindo (i) conformidade com várias obrigações de relatórios; (ii) para fins comerciais ou de marketing; ou (iii) para ajudar essas partes a entender os interesses, hábitos e padrões de uso de nossos usuários para determinados programas, conteúdo, serviços, anúncios, promoções e/ou funcionalidades disponíveis por meio do Serviço. Se criarmos quaisquer dados não identificados e pretendermos tratá-los como dados não pessoais conforme as leis de privacidade do estado dos EUA, manteremos e usaremos as informações em formato não identificado e não tentaremos identificar novamente as informações, exceto conforme permitido por lei.
As Required By Law and Similar Disclosures.
We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (i) comply with law enforcement requests and legal process, such as a court order or subpoena or other lawful requests by public authorities, including to meet national security or law enforcement requirements; (ii) respond to your requests; or (iii) protect your, our, or others' rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services.
Merger, Sale, or Other Asset Transfers.
We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.
Consent.
We may also disclose your information with your permission or at your direction.
Seus direitos e escolhas de privacidade
Direitos básicos
Dependendo da sua jurisdição e sujeito a certas limitações, você tem os seguintes direitos com relação às informações pessoais que processamos sobre você:
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Solicite uma cópia das informações pessoais que a Revolve mantém sobre você (incluindo conforme necessário para apoiar seu direito de portabilidade de dados),
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Solicitar informações sobre as categorias de informações pessoais que processamos sobre você,
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Solicite que a Revolve corrija seus dados,
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Solicitar que seus dados sejam excluídos e
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Retirar o consentimento para qualquer processamento em que tenhamos solicitado o seu consentimento.
Se você deseja exercer algum desses direitos, pode enviar sua solicitação emhttps://preferences.revolve.com/privacy(opens in a new tab). Se negarmos sua solicitação, você poderá apelar de nossa decisão entrando em contato conosco pelo e-mailprivacy@revolve.com(coloque “APPEAL” na linha de assunto). Se você tiver dúvidas sobre os resultados de uma apelação, entre em contato com o procurador-geral do estado em que reside.
Desative a publicidade, o compartilhamento e as vendas direcionadas
As described in the Advertising Partners section above, we engage third parties to help serve you targeted advertisements on other properties. Some of these activities may be considered "sales" or "sharing" of your personal information or "targeted advertising" under certain privacy laws. We may also share your email address to help us perform targeted advertising on other platforms.
You have the right to opt-out of targeted advertising, sharing, and sales of your personal information by using the following link:Privacy Choices (opens in a new tab) or you may opt out of cookie-based disclosures by visiting our Services with a legally-recognized opt-out preference signal enabled (such as the Global Privacy Control).
Informação da conta.
You may manage and update your information or close your account by emailing us at privacy@revolve.com.
Marketing Communications.
If you would prefer not to receive marketing emails sent by one of our brands, simply click on the unsubscribe link included at the bottom of any of those emails. If you opt out of receiving marketing emails, we may still send you other types of messages, such as purchase receipts, information about shipments, or emails about your account.
Revise nossos Termos e Condições do Programa de Mensagens de Texto para obter mais informações sobre como gerenciar mensagens de texto recebidas de uma de nossas marcas.
Internacional
The information we collect about you may be transferred to, and accessed from within, the United States and other countries, as permitted by applicable law. These other countries may not offer the same level of data protection as your home jurisdiction. We will take steps to maintain an adequate level of protection for this information in the jurisdictions in which we process it. If you are in the European Economic Area ("EEA"), Switzerland, or the United Kingdom (“UK”), please see the "Note to Individuals in the EEA, UK and Switzerland" section below.
Children's privacy
Não coletamos, mantemos ou usamos intencionalmente informações pessoais de crianças menores de 16 anos e nenhuma parte de nossos Serviços é direcionada a crianças. Se você souber que uma criança nos forneceu informações pessoais em violação desta Política de Privacidade, você pode nos alertar emprivacy@revolve.com.
Data security
We use certain safeguards that are intended to secure Personal Information that we process in accordance with this Privacy Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us.
Contact information
Eminent, Inc. is the entity responsible for the processing of your information as described in this Privacy Policy. If you would like to exercise your rights please submit your request athttps://preferences.revolve.com/privacy or by email atprivacy@revolve.com. If you have any concern about our privacy practices, our use and disclosure practices, or your consent choices please contact us by email atprivacy@revolve.com
Revolve Group, Inc.Attn: Legal Department
12889 Moore Street
Cerritos, CA 90703
Phone: 1-888-442-5830 International: +1-562-926-5672
If you are in the EU, you may also contact our representative at:
Bird & Bird GDPR Representative Services SRL1050 Bruxelles
Belgium
EUrepresentative.revolve@twobirds.com
Notice of changes
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.
Note to California residents
This section provides details about rights afforded to California residents under the California Consumer Privacy Act (or "CCPA"), and supplemental details about the personal information we collect about California residents.
In the last 12 months, we collected the following categories of personal information: identifiers (such as name, contact information and device identifiers); commercial information (such as items purchased); internet or other network activity information (such as browsing behavior and other usage data); approximate location data; inferences (such as purchasing preferences and approximate location); demographic data (such as gender); audio, electronic, visual or similar information (such as customer support call information); and other personal information (such as product feedback or payment method information). For more details about the personal information we collect, including the categories of sources, please see the What Information Do We Collect About Customers seção acima. Divulgamos essas informações para fins comerciais e empresariais descritos em How Do We Use the Information We Collect seção acima. Divulgamos essas informações com as categorias de destinatários descritas no Como divulgamos informações seção acima. Mais detalhes sobre nossas divulgações são fornecidos abaixo:
| Categories of Personal Information | Categories of Recipients with Whom Information May Be Shared |
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Sujeito a certas limitações, a CCPA concede aos residentes da Califórnia o direito de solicitar informações adicionais sobre as categorias ou partes específicas de informações pessoais que coletamos, usamos, divulgamos, "compartilhamos" e "vendemos", solicitando a exclusão de suas informações pessoais, optar por não participar de qualquer "venda" ou "compartilhamento" que possa estar ocorrendo, limitar certos usos de informações pessoais sensíveis e não ser discriminado por exercer esses direitos.
Usamos cookies de terceiros e tecnologias relacionadas para enviar anúncios direcionados, e isso pode ser considerado uma "venda" conforme a CCPA. Com base nessa interpretação, nos últimos 12 meses, “vendemos” e “compartilhamos” as seguintes categorias de informações pessoais com as seguintes categorias de terceiros:
| Categories of Personal Information | Category of Third Parties |
|---|---|
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To opt-out of these "sharing" and "sales," use the following link: Privacy Choices(opens in a new tab). We do not knowingly sell personal information about consumers under the age of 16. You can also opt out of cookie-based “sharing” or “sales” activities by visiting our Services with a legally-recognized universal choice signal enabled (such as the Global Privacy Control). Please note that, depending on which legally-recognized opt-out preference signal you use, our processing of the signal may be limited to the specific browser or device that you are using. You may need to renew your opt-out choice if you use a different browser or device to access our Services, or if you clear your cookies.
residentes da Califórnia e agentes autorizados em seu nome podem solicitar acesso, correção ou exclusão de suas informações pessoais enviando suas solicitações em https://preferences.revolve.com/privacy or by emailing us at privacy@revolve.com. Verificaremos sua solicitação e pedimos que você forneça informações que correspondam às informações que temos arquivadas sobre você, como seu nome, endereço de e-mail, histórico de pedidos, etc. Você também pode designar um agente autorizado para exercer esses direitos em seu nome, mas exigiremos prova de que a pessoa está autorizada a agir em seu nome e também podemos solicitar que você verifique sua identidade diretamente conosco. Não coletamos intencionalmente informações pessoais confidenciais. No entanto, qualquer uma dessas informações que você fornecer voluntariamente não será processada para uma finalidade diferente da permitida por lei sem direito a limitação.
Notice of Financial Incentives: We offer various financial incentives from time to time. For example, we may provide discounts, coupons, or other benefits to customers who sign up to receive our marketing emails or text messages. When you participate in a financial incentive, we collect personal information from you, such as identifiers (like your email address or phone number) and commercial information (like your purchase preferences and interests or purchase history). You can opt into a financial incentive by following the sign-up or participation instructions provided, and, for any ongoing benefits, you have the ability to opt-out at any time, such as by following the unsubscribe instructions in our promotional emails and text messages or contacting us atsales@revolve.com. In some cases, we may provide additional terms and conditions for a financial incentive, which we will provide to you when you sign up. The value of your personal information is reasonably related to the value of the offer or discount presented to you.
DATA RETENTION
We store the information we collect about you for as long as is necessary for the purposes for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law. When determining the retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, the impact on the services we provide to you if we delete some information from or about you, mandatory retention periods provided by law and the statute of limitations.
Note to individuals in the eea, uk and switzerland
If you are in the EEA, UK or Switzerland, you have certain rights and protections under the law regarding our processing of your personal data. Please see the sections below for more details,
Legal basis for processing
We will only process personal data about in accordance with the following legal basis:
Necessity.
As necessary to perform our responsibilities under our contract with you. For example, by processing your order and delivering the products you purchase;
Legitimate Interest.
When we have a legitimate interest in processing your personal data. For example, to communicate with you about changes to our Services or legal documents, to prevent fraud, or to provide, protect and improve our products and services. We only rely on our legitimate interests to process your Personal Information when these interests are not overridden by your rights and interests;
Consent.
If we request your consent to a specific processing activity (such as to send marketing emails), and you provide your consent in the manner indicated; and
Legal Obligation.
In some cases, processing will be necessary for compliance with a legal obligation, such as response to legal process requests.
Data subject requests
Consulte a seção Seus direitos e escolhas de privacidade acima para obter mais informações sobre seus direitos de privacidade e como exercê-los. Além disso, você tem o direito de se opor a determinado processamento ou solicitar que restrinjamos determinado processamento. Para exercer qualquer um desses direitos, envie um e-mail paraprivacy@revolve.com
Data transfers
When we transfer personal information outside of the European Economic Area, United Kingdom or Switzerland, we will comply with applicable data protection laws. We may transfer your personal information to countries which provide an adequate level of protection under applicable data protection law, we may use contractual protections for the transfer of personal information. You may contact us as specified in the "Contact Us" section to obtain a copy of the safeguards we use to transfer personal information outside of the European Economic Area, United Kingdom or Switzerland.
Data retention
We store the information we collect about you for as long as is necessary for the purposes for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law. When determining the retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, the impact on the services we provide to you if we delete some information from or about you, mandatory retention periods provided by law and the statute of limitations.
Questions or complaints
Entre em contato conosco emprivacy@revolve.comse você tiver alguma dúvida ou reclamação.If you have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the data privacy authority where you reside. For contact details of your local data protection authority, please see:
For individuals in the EEA:https://edpb.europa.eu/about-edpb/board/members_en (opens in a new tab)
For individuals in Switzerland:https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html (opens in a new tab)
For individuals in the UK:https://ico.org.uk/global/contact-us/ (opens in a new tab)
